Shipping Policy
Processing time
Orders are processed and packed within [1] business day of order confirmation and payment verification. Orders placed on weekends or holidays are processed the next business day.
Packaging
Every order ships in insulated, cold-chain packaging with gel ice packs to protect product integrity in transit, regardless of season or destination. Each box includes a lot-matched insert card with storage guidance.
Delivery timelines
| Method | Estimated transit time |
|---|---|
| Standard | [2–4] business days |
| Expedited | [1–2] business days |
Delivery estimates begin from the ship date, not the order date, and are estimates provided by the carrier — not a guarantee.
Reporting a temperature or transit issue
If your package arrives without adequate cold packaging (ice packs fully melted, box visibly compromised), photograph the packaging and contents immediately upon opening and contact [SUPPORT EMAIL] within 24 hours of delivery. This is required to qualify for a replacement under our Refund Policy and Warranty Policy — we can't verify a cold-chain failure after the window has passed.
Tracking
A tracking number is emailed once your order ships and is also available from your account dashboard.
Shipping destinations
[List states/countries you ship to, and any explicitly excluded due to legal restrictions — confirm this list with counsel before publishing, as peptide shipping restrictions vary by jurisdiction.]
Signature and delivery confirmation
[Insert your actual policy — e.g., "Orders over $X require an adult signature on delivery" or "No signature required; we are not responsible for packages confirmed delivered by carrier tracking to the address provided at checkout."]
Lost or stolen packages
Orders confirmed as delivered by carrier tracking that are reported lost or stolen should be reported to [SUPPORT EMAIL] within [X] days; we will assist with a carrier claim but cannot guarantee replacement for confirmed deliveries to the correct address.
Address accuracy
You're responsible for providing an accurate shipping address at checkout. We're not able to reroute packages once shipped, and orders returned due to an incorrect address may be subject to a reshipping fee.
Contact
Questions about a shipment in progress: [SUPPORT EMAIL], with your order number.