Frequently Asked Questions
Can I buy a single vial, or do I have to take 3 months?
You can buy one vial. One vial is cost plus 35%. A 3-month protocol is plus 25%. Bulk is plus 15%. Volume is optional — we don't want to lose people who only need a single vial.
How does your pricing actually work?
Every product page shows a full cost breakdown — sourcing and raw material cost, third-party lab testing, cold-chain packaging and shipping — then three published margins on that same cost. That's the same math on every SKU.
Are your products lab-tested?
Yes. Every lot is independently verified by an accredited third-party lab before it ships. You can view the Certificate of Analysis for your exact lot from the product page or your account after purchase.
What if my package arrives without cold packaging / warm?
Photograph the packaging and contents immediately and contact [SUPPORT EMAIL] within 24 hours of delivery. This is required for us to verify and resolve a cold-chain issue — see our Shipping Policy and Refund Policy for details.
Can I return a product I've already opened?
No. Because of chain-of-custody requirements for this type of product, we can't accept physical returns of delivered product. Refunds and replacements are issued based on specific verified criteria — see our Refund Policy.
What's covered under warranty?
Damaged product, verified cold-chain/temperature failures, product that doesn't match its published Certificate of Analysis, and manufacturing defects present at delivery. Full details are in our Warranty Policy.
How do I start a warranty or refund claim?
Email [SUPPORT EMAIL] with your order number and the required evidence (photos, in most cases). We respond within [1 business day] and don't require you to ship anything back for verified claims.
How should I store my supply?
Unopened vials should be refrigerated (2–8°C) and kept away from light. Once reconstituted, follow the storage window on your lot's insert card and avoid repeated freeze-thaw cycles. Full storage detail is on each product's "Supply & Storage" tab.
Do you provide dosing guidance?
No. We provide product, storage, and quality information only. For guidance on use, speak with a licensed healthcare provider familiar with your situation.
What payment methods do you accept?
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Where do you ship?
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How long does shipping take?
Orders are processed within [1] business day and typically arrive within [2–4] business days via standard shipping. Full detail is in our Shipping Policy.
Is there a subscription or auto-reorder option?
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